Metro-Flow Plumbing Launches Video Chat During Coronavirus & Waives Dispatch Fee

Coronavirus (Covid-19) posed a unique challenge to essential businesses that are required to go into your home to assess a problem, properly estimate it, and fix it. Because of this, we at Metro-Flow Plumbing decided to launch and implement a new way to do business: Video Chat. Let us tell you a little more about it and how you may benefit from it.

Your health, your family's health, and our team's health - as well as their families' health - is of the outmost importance to us. Though it had not been done before, we thought we would give video chat a try. 

We launched our video chat program in April 2020 to help us better connect with our customers in need of plumbing help. Our most senior plumbers were assigned to engage with customers via FaceTime (iPhone users) and video (Android users). This allowed Metro-Flow Plumbing to establish a one-on-one relationship with customers before dispatching one of our certified plumbers to their home. Taking this approach helped us help customers and gave us an idea of the simplicity or complexity of the plumbing problem; saving everyone involved time and money.

We are thrilled to announce that we will continue to offer video consultations to our Dallas and surrounding cities residents for the months of May and June 2020. A program that we could potentially extend. 
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We understand that having a stranger come into your home can be uncomfortable, especially during times of social distancing and being extra cautious. Know that we are following CDC guidelines, i.e. washing our hands constantly, wearing face masks, and so much more. For the details on all we are doing to stay safe - and keep you safe, please visit our Safety First #Coronavirus (Covid-19) blog, shared in March 2020.
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Putting our community first. Waived Dispatch Fee.

We know that during times of uncertainty, a plumbing emergency is not an expense that you were planning for.

To help our community during these times, we would like to relive some burden by waiving our Dispatch Fee. That's a savings of $65 valid on work performed Monday - Saturday from 8 am to 4 pm CT from 03/24/2020 to 05/31/2020. This discount will be applied to your invoice to help lower the cost.

Contact us at 214-328-7371 and mention Promo Code: METROFLOWCARES to have this offer applied to your invoice and help lower the cost.

Prevent a plumbing problem with these plumbing tips:

• To prevent a clogged toilet, only flush toilet paper down your drain. Any other item should be placed in the garbage bin.
• Do not flush wipes down the drain, not even those that claim to be "flushable". These cause clogs and can contribute to your toilet to overflow. 
• Keep fats, oils, grease away from your kitchen sink. These can harden when traveling down your pipe and cause a clog.
• If you think a clog has occurred, give us a call. A common mistake is to run hot water down the drain. This pushes the clog down farther and can worsen the problem.
• Treat your garbage disposal with love. Though it may seem strong and powerful, it can only take so much.

If you have a plumbing question or a question about this communication, please contact us at 214-328-7371 or email us at metroflow@metroflowplumbing.com. ​